Frequently asked questions
Clear answers before implementation.
Learn how we support clinic workflows, assess EMR integration planning, and keep staff review essential.
Product and teams
How Book Health works
What does Book Health do?
We handle faxes, referrals, calls, scheduling, and patient follow-up. Your team stays in control.
Does Book Health replace front-desk staff?
No. We take on repetitive admin so your staff can focus on patients and exceptions.
Does Book Health automatically send every result into an EMR?
No. EMR write-back depends on your system and setup. We confirm availability before deployment.
EMR and integrations
EMR connections
Which EMRs is Book Health planning around?
Our roadmap includes OSCAR Pro, Accuro, TELUS PS Suite, PointClickCare, Meditech, Ava, Epic, and Cerner. These are planned connections—not live integrations or partnerships.
How do I know whether my clinic's EMR workflow can be supported?
Tell us which EMR you use. We confirm supported connections and any limits before setup.
What does "integration planning" mean?
We assess connection options for each system. Roadmap inclusion does not mean a connection is live.
Privacy and security
Privacy & oversight
How is patient information protected?
We define access, data handling, staff roles, and safeguards for your deployment. See our privacy and security pages for details.
How do you approach HIPAA, PHIPA, and PIPEDA?
We address HIPAA requirements for US deployments and PHIPA, PIPEDA, and applicable provincial requirements for Canadian deployments. Data handling and agreements are set for your deployment.
Can staff review work before anything moves forward?
Yes. Your team sets review points, approves sensitive actions, and handles exceptions.
Getting started
Getting started
What happens during a demo?
See calls, referrals, scheduling, and follow-up in action. Get answers on features, pricing, and setup.
What does onboarding involve?
We configure your clinic rules, staff permissions, and handoffs, then help your team get started.
Can we start with one workflow?
Yes. Start with one workflow and add more when you are ready.
Have a clinic-specific question?